Oracle CX consultants who know RightNow and Fusion inside out.
We implement, integrate and migrate Oracle B2C Service (RightNow), Fusion Service, Fusion Sales, Oracle Integration Cloud and Oracle CPQ, for companies and Oracle partners around the world.
The Oracle platforms we work on
We stay deliberately narrow: Oracle’s customer experience stack and the integrations around it. That focus is what lets us go deep.
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Oracle B2C Service
Service Cloud, RightNow
Configuration, customisation and long-term support for RightNow sites, from agent workspaces and business rules to the Customer Portal and knowledge base.
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Oracle Fusion Service
Fusion CX Service
New Fusion Service implementations and migrations from RightNow, including service request design, Digital Customer Service portals and Redwood experiences.
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Oracle Fusion Sales
Fusion CX Sales
Sales automation that reps actually use: lead and opportunity flows, territories, forecasting and dashboards that match how your teams sell.
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Oracle Integration Cloud
OIC
Integrations between Oracle CX and the systems around it, built to be monitored and maintained rather than patched by hand.
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Oracle CPQ
Configure, price, quote
Product configuration, pricing rules and quote documents, connected to Fusion Sales so opportunities and quotes stay in sync.
Moving from RightNow to Fusion Service
Oracle is putting its new service and AI work into Fusion, and many RightNow customers are now planning the move.
A good migration needs people who know both sides: how your RightNow site was really built, and how the same processes should work in Fusion. That is exactly where we focus.
Not ready to commit? Start with a fixed-scope readiness assessment of your RightNow site and get a migration roadmap you can take to Oracle or any partner.
Assess your RightNow site
We review custom objects and fields, workspaces, business rules, integrations, portal customisations and data volumes.
Map to Fusion
We design how incidents, contacts, organisations, products, categories and knowledge translate into Fusion Service.
Migrate the data
We run trial and delta migrations, including attachments and archived incidents, and reconcile the results with your team.
Rebuild integrations and the portal
We recreate integrations on Oracle Integration Cloud and move self-service from the Customer Portal to Digital Customer Service.
Go live and support
We support cutover, agent onboarding and the weeks after launch, then stay on for ongoing support if you need us.
Three ways to work with us
Bring us in for a whole project, a specialist gap in your team, or the ongoing care of a live system.
Project delivery
We own a defined scope from design to go-live: a new implementation, a migration, an integration or a portal rebuild.
Good fit for companies running Oracle CX directly.
Partner delivery
We work under your brand as specialist consultants on Oracle CX projects, with clear handovers and documentation.
Good fit for Oracle partners and system integrators who need extra capacity.
Managed support
A monthly retainer for admin, fixes, small enhancements and Oracle quarterly update checks on your live environment.
Good fit for teams without a dedicated in-house Oracle admin.
How we work
A small, senior team with a few clear habits.
You talk to the people doing the work
The consultant on your first call is the one configuring your system, not an account manager passing notes along.
We start from your processes
We learn how your agents, sales reps and customers really work before we touch configuration.
We leave things maintainable
Every engagement ends with documentation and a handover, so your team is never locked into us.
We work across time zones
We work with clients in the Americas, Europe, the Middle East and Asia Pacific, with overlap hours agreed up front.
Tell us about your Oracle CX project
Share a few lines about your platform and what you want to change. We reply within one business day, usually with a suggested time for a 20-minute call.
Prefer email? Write to us directly.